POLICIES AND OPERATIONS

Introduction

Soluciones Textilo S.L., operating under the registered trademark TEXTILO, complies with the requirements established in Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, Organic Law 15/1999, of December 13, on the Protection of Personal Data, and other European directives, and to that end has created the following Legal Notice.

Use of this website confers the status of User and implies full and unreserved acceptance of each and every provision included in this Legal Notice; therefore, if you do not agree with any of the conditions set forth herein, you must not use or access this website, nor request our services.

Our Information

This website operates under the domain name www.textilo.com and is managed by Soluciones Textilo S.L., a company with its registered office at C/ de Chile 27, 28016 Madrid, and Tax ID Number (NIF): ES-B66937798.

Barcelona Commercial Registry. Journal 1256, Volume 45766, Folio 22, Page 498260. Tax ID (NIF) B66937798.

European Union online dispute resolution link: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest.

Soluciones Textilo S.L., hereinafter TEXTILO.

Terms and Conditions of Our Customization Service

You may request any of our services by contacting us via our contact forms, online quote tool, by phone, or by email with any of our sales representatives; you can find this information in the footer. Our general contact email is: info@textilo.com.

By accepting an offer, quote, invoice, or any other means of placing an order or requesting a service—whether by phone or email—the customer irrevocably agrees to the following terms:

In the event of an error regarding garments purchased from TEXTILO, if applicable under our “ORDER TOLERANCES” policy, TEXTILO will be responsible for both the garment and the embroidery at no additional cost to the customer. Any garments that do not comply with what was mutually established and agreed upon prior to production will be replaced.

To maintain consistency in our customers’ customizations, TEXTILO will always strive to use the colors chosen by the customer in their first order, unless otherwise specified. TEXTILO will create a profile for each customer so that they will not have to worry about finding the color they previously chose again.

TEXTILO is NOT liable for any damage that may occur to garments provided by the customer during the customization process (regardless of the technique used); if there is an error that needs to be corrected (misaligned embroidery, incorrect colors, incorrect size, etc.), the customer must replace said garment, and TEXTILO will be solely and exclusively liable for the customization service performed; that is, in the event of an error committed by an operator, technician, production manager, etc., in accordance with our “ORDER TOLERANCES” policy; TEXTILO will redo the incorrect customization at no additional cost on the new garments provided by the customer; Under no circumstances will TEXTILO be responsible for reimbursing the cost of the garments provided by the customer.

Order Tolerance Policy

We recommend using samples to ensure that the items are suitable for the required customization technique. We maintain strict control over our quality assurance process; however, if you are supplying the items and there are issues with the customization or damage occurs during the customization process, we will not be liable for the cost of the items.

We will do our best to detect any issues as soon as they arise, and our goal will be to minimize the impact on any batch of items; however, some of our machines operate at high automated speeds, and therefore, these issues may not become apparent until the entire customization process is complete. Furthermore, our customization processes involve multiple stages, and it may not be until the final stage that a problem is detected. You are fully responsible for any issues that may arise during the customization process. Samples and test customizations are charged according to previously agreed-upon rates.

TEXTILO considers productions to be ACCEPTABLE if there is up to a 25% defect rate caused by the customization process, a variation of up to 2 cm in print position, and an inclination of up to 5° relative to the reference (Horizontal Axis or Vertical Axis) of each garment. These terms apply to all orders placed both online and offline and through any method of communication (phone, chat, email, etc.) between Textilo and the customer.

During the customization process, items are loaded manually by our staff, who have been carefully trained and have extensive experience; however, it is still not possible to guarantee 100% precision, whether due to the natural variations in the garments themselves or the manual nature of the work performed. These details are considered “normal” within the textile customization industry; our years of experience and global customer base attest to the quality we offer.

Please note that we source blank clothing, garments, and products from wholesale distributors and then customize these items with printing and embroidery for our customers. All colors and sizes shown in our online catalog are beyond our control, and we cannot be held responsible for color variations between screen displays and the actual product colors. Nor can we be held responsible for sizing issues. We do our utmost through our quality control process to address these types of issues. We recommend requesting samples before placing an order to avoid these types of issues.

When placing your order, please keep in mind that the available products are mass-produced in large-scale batches; therefore, the measurements of the garments—even within the same size—may not be exactly the same. Similarly, depending on the customization technique used, the garments may experience slight variations in size.

The agreed-upon delivery times for an order may be affected by force majeure, technical issues with machinery, or delays in the delivery of raw materials or other materials necessary for production. Should any of the aforementioned unforeseen circumstances occur, TEXTILO reserves the right to renegotiate or postpone the agreed-upon delivery date.

Complaints and Incidents Policy

If you wish to report an issue or file a complaint, please follow these steps:

1- Contact us via the Contact Form on our website or reach out to your sales representative.

2- Contact us by phone at 910 054 058; please have your invoice number handy.

In both cases, after speaking with an agent, you must submit and complete your formal request via our contact form, including details such as your name, email address, contact phone number, subject, and the order number or invoice number for the order so that we can review your case and respond as soon as possible. To help us expedite the process, please attach photos of the issue so we can better understand the problem and take the most appropriate action if the claim is approved.

Return Policy

If a customer wishes to return an item or request a replacement (whether they have worn the garments themselves or purchased them from Bordados Para Ti), they have 7 business days from the date of delivery to notify us via email of their dissatisfaction with the order received. The customer must submit this notification solely and exclusively via email within the established timeframe for it to be valid and processed, as there must be written proof of such a request. Once the 7 days have passed, Bordados Para Ti will consider that the customer has withdrawn their request for a return or replacement.

Once their request has been answered, the customer must return the garments that need to be replaced in perfect condition for evaluation (regardless of whether the customer has worn the garments or purchased them from Bordados Para Ti); Under no circumstances will garments be accepted if they have been tampered with by third parties, show signs of having been repaired by the customer, or have undergone any type of alteration.

Once the garments have been received and their condition evaluated, if applicable, TEXTILO will replace said garments within the new timeframe established during the return process. Due to stock issues, the garment may not be immediately available, and you may have to wait until it becomes available. TEXTILO promises that if the garment is available, it will replace it as soon as possible. If the “damaged” garments belong to the customer, then TEXTILO commits to redoing the customization deemed “incorrect” as soon as possible once the new garments are received at the workshop.

Please remember that, as stipulated in our terms of service, TEXTILO is NOT responsible for anything that may happen to garments provided by the customer during the customization process (regardless of the technique used); if there is an error that needs to be corrected (misalignment of the embroidery, wrong colors, wrong size, etc.), the customer must replace said garment, and TEXTILO will be solely and exclusively responsible for the customization service performed, that is, in the event of an error committed by an operator, technician, production manager, etc., in accordance with our “ORDER TOLERANCES” policy, TEXTILO will redo the incorrect customization at no additional cost on the new garments provided by the customer; Under no circumstances will TEXTILO be responsible for reimbursing the cost of the garments provided by the customer.

Cancellation Policy

If the customer wishes to unilaterally cancel or rescind an order in progress, they must notify TEXTILO as soon as possible. If the customer has purchased the garments from TEXTILO, the customer must bear the cost of all garments that have been prepared for production or that have already been customized up to the time the notice is received. All garments that are still in their bags and are accepted by our suppliers may be returned, subject to a “cancellation penalty” surcharge of 10% of the cost price of the garments to be returned, plus shipping costs, just as our suppliers charge us. The cancellation fee and subsequent return of garments from an order in progress will be borne by the customer, as well as the corresponding shipping costs.

If the customer wishes to unilaterally cancel an order in progress, they must notify TEXTILO as soon as possible; if the garments to be customized have been provided by the customer, then TEXTILO will stop processing them and wait to hear what the customer wishes to do with them. The customer has a maximum of 1 month to decide what to do with the garments in question and propose a solution, pickup, or shipping arrangement. Otherwise, once the 1-month period has elapsed and no written communication has been received from the customer, due to storage considerations, TEXTILO reserves the right to donate or give away said garments to local social services without the customer’s prior consent. TEXTILO undertakes to notify the customer by any means possible of this decision.

Shipping and Delivery Policy

Once the order is complete, if it is to be shipped to the customer, TEXTILO is not liable if the order is lost in transit. The customer must track the delivery and address any issues that arise directly with the shipping company using the shipping information provided. Furthermore, TEXTILO is not responsible for any failure to properly receive the garments provided by the customer.

TEXTILO offers a customization service in which our customers can provide the garments or products (the items) and send them to us to be customized. By using this service, you agree to send us the items at your own risk. If they are lost in transit, we will not be liable. You must track the shipment and handle any issues that arise.

Payment Terms

In accordance with the company’s security policy, payments are always made in advance: 50% to initiate the order and 50% when the order is ready to ship. In exceptional cases, you may consult with management, who authorizes deferred payment arrangements.

We accept all major credit and debit cards. You can also pay via bank transfer. Orders will not be processed until payment has been made and approved.

Prices

Prices are subject to change, but we will always notify you of any changes before processing your order. Any price listed on our website may vary if an expedited service is required. This refers to an order that needs to be delivered within a maximum of 5 days. If this is the case, you will be informed of the price before your order is confirmed.

For urgent orders requiring delivery within 5 days, please note that we always do our best to meet the customer’s delivery deadline; however, on rare occasions, factors beyond our control may affect our ability to complete and deliver orders. Stock levels, shipping delays from the wholesaler, and delivery issues are problems that can occur, even though they are factors beyond our control and do not usually happen. In the event that such situations arise, we sometimes have to make decisions on behalf of our customers to ensure that the order’s delivery deadline is met.

This may involve substituting clothing brands, changing sizes, or upgrading the delivery service, which may incur additional charges. We will always try to obtain your approval for these charges, but as you can understand, this is not always possible. When you select an expedited order, you must accept these terms and conditions and keep them in mind in case such situations arise. We ask that you appreciate the effort it will take us to fulfill your order as we work to find a solution to these highly exceptional situations.

Contents

Bordados Para Ti reserves the right to make any modifications it deems appropriate to the website without prior notice, and may change, remove, or add both the content and services it provides and the way in which they are presented or located.

Users of the website agree to make appropriate use of the services offered by Bordados Para Ti and not to use them to engage in activities that are illegal or contrary to good faith and the law, and not to cause damage to the physical and logical systems of Bordados Para Ti, its suppliers, or third parties. Bordados Para Ti is obligated to provide the competent authorities, as applicable, with all the information and cooperation necessary for the performance of their duties.

Links

Bordados Para Ti assumes no responsibility for any external links that may be included on the website, as it has no control over them; therefore, users access such content at their own risk and under the terms of use governing those sites.

Viruses, Hacking, and Cyberattacks

You must not misuse this website by intentionally introducing viruses, Trojan horses, worms, logic bombs, or any other technologically harmful or damaging programs or material.

You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database related to our website.

You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this provision may constitute a violation under applicable law.

We will report any violation of such laws to the appropriate authorities and will cooperate with them to identify the attacker. Furthermore, in the event of a breach of this clause, your authorization to use this website will immediately cease. We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data, or materials as a result of using this website or downloading content from it or from sites to which it links.

Communications and Notifications

All communications and notifications shall be deemed effective for all purposes when sent via email to the email address provided by the user in the contact form.

The user agrees to keep Bordados Para Ti informed of any changes to their personal information and email address held by Bordados Para Ti so that Bordados Para Ti may inform the user of any matters it deems appropriate. The user expressly acknowledges that such information has been provided by them and is accurate.

Bordados Para Ti reserves the right to make, without prior notice, any modifications it deems appropriate to the website, and may change, remove, or add both the content and services it provides and the manner in which they are presented or located.

Applicable Law

The use of our website and the contracts for the purchase of products made through said website or via the purchasing methods established therein—such as by telephone—shall be governed by Spanish law.

Since we offer customer service to our customers through various telecommunications and digital channels, any order confirmation—whether via WhatsApp chat, SMS, telephone, or email (including newsletters, etc.)—will be equally valid and subject to the terms and conditions described on this page. If a customer accepts our services, regardless of the method or channel used, it is because they UNDERSTAND and ACCEPT the conditions described on this page. It is the customer’s responsibility to be aware of the applicable terms and conditions.

Any dispute or controversy that may arise or relate to the use of the website or to such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause shall affect the rights granted to you as such under current legislation.

We (Bordados Para Ti S.L., TEXTILO, partners, representatives, and affiliates) reserve the right to change any content displayed on our website without prior notice. All prices and photographs shown on the website are for reference only and may be replaced or changed at any time. The final and valid price for all commercial transactions is determined by the sales representative assigned to each customer.

Each order, regardless of the customer, will be subject to a risk assessment, and its payment terms may vary depending on the specific order. Once an order is confirmed and the customer accepts its terms (item descriptions, quantities, payment schedules, payment percentages, delivery times, shipping, etc.), the customer must pay the full amount corresponding to the order within a maximum of 48 business hours after the merchandise has been delivered to or received by the customer; in the case of a bank transfer, the customer must send a copy of the transfer confirmation to "info@bordadosparati.com".

We (Bordados Para Ti S.L., TEXTILO, partners, representatives, and affiliates) reserve the right to accept or decline a customer and to process or decline an order—whether it is in progress, in the initial phase, or at the quotation stage—if we believe the customer will not honor their word or the terms agreed upon when confirming the order. In this case, we reserve the right to issue any type of refund if the conditions accepted by the customer are not met. Furthermore, in the event of non-payment, TEXTILO may at any time report the matter to the authorities, ASNEF, delinquent debtor databases, attorneys, courts, and all parties involved in resolving such non-payment.

If a customer wishes to change their mind (e.g., change a confirmed order, cancel an order, modify the contents of a confirmed order, etc.) regarding an order they have placed once the production process has begun, the customer must pay TEXTILO, at a minimum, the amount corresponding to the costs of the fabric, materials, and labor expended to initiate production of their order up to the time of cancellation.

If the customer wishes to cancel an order in progress for a reason beyond TEXTILO’s control (change of mind, etc.), they must pay the full amount of the order as agreed upon by both parties at the time the order was confirmed. In this case, the net cost of any embroidery that has NOT been completed up to that point may be deducted. The customer is free to do as they see fit with the merchandise purchased for that order (Clarification: “merchandise” refers to all polo shirts, dress shirts, T-shirts, or any other customizable products included in the order, whether customized or not).

DATA PROTECTION

GDPR Privacy Policy

TEXTILO respects your privacy and is committed to protecting your personal data and your needs. This privacy policy informs you how TEXTILO uses your personal data when you call us and interact with us, visit and interact with any of our websites, and purchase our goods and services.

In addition, this policy informs you of your privacy rights and how data privacy laws protect you. It is important that you read this carefully so that you understand how and why we are using your personal and business data. If you have any questions, please contact us at any time at info@texrtilo.com.

Personal Data We Collect From You and About You

Personal data refers to any information about an individual that can be used to identify a person. It does not include data from which the identity has been removed (anonymous data).

We collect only essential information about our customers and visitors to our websites to assist you. This information falls into the following categories:

Identity data includes title, first name, last name, usernames, social media profile names, or similar.

Contact data may include shipping or billing addresses, email addresses, and phone numbers.

Transaction data includes details about payments and orders placed with us, and financial data includes payment card details; however, our companies do not store this data on our servers or computers.

Usage data

This is information about how you use our website, products, and services, such as which pages you visit and which buttons you click (so we can improve your experience).

Technical data includes your IP address, login information, browser types and/or versions, time and/or location settings, browser plug-in types and/or versions, operating system and platform, and other technology on the devices you use when interacting with us.

Marketing and communication data are your preferences regarding what marketing communications you receive and how you receive them.

Tracking data includes information about you derived from cookies and similar internet tracking technologies, such as pixels.

We sometimes aggregate the data we collect into statistical or demographic data for any purpose. Aggregated data may be derived from your personal data, but it is not considered personal data under the law, as the data will not directly or indirectly reveal your identity or identities.

We do not intend to collect or request any Special Category Personal Data about you (for example, details about your race, religious or philosophical beliefs, ethnic origin, sex life, sexual orientation, political opinions, trade union membership, genetic and health data, etc.). We do not collect any information regarding criminal records or offenses.

How do we collect your personal data?

We use various methods to collect data:

1. subscriptions to web forms or newsletters
2. inquiries made by phone, email, text message, or ANY messaging service
3. creating accounts on our website
4. creating designs on our website
5. ordering any of our products or services or requesting any information
6. requesting marketing materials
7. connect and communicate with us on social media platforms
8. Engage with us through contests, surveys, etc.
9. Any form of contact with our sales or customer service departments
10. Any form of feedback, comments, or reviews regarding our products or services
11. Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including: Financial data from third-party financial data sources (when opening credit accounts)
12. Identity and contact data from data providers
13. When / How We Use Your Personal Data
14. To fulfill contracts, provide quotes, process orders, create visuals, handle requests of any kind, and carry out actions you request (directly or indirectly). Where we are required to comply with the law. For example, maintaining sales records.

Cookies

Cookies help us improve our websites and services, so you are the ultimate beneficiary of how we use this information. They help us understand what you like to do on our website, so we can speed things up or guide you along a more efficient path.

Disclosures of Your Personal Data

We may share your personal data with third-party contractors who are essential to us in fulfilling your quote or order, such as accountants, government agencies, specialized payment processors, distributors, printers, embroiderers, or shipping companies. We may share your data on marketing service platforms such as Mailchimp and MailJet to carry out online marketing campaigns or send informational and promotional emails from TEXTILO.

We ensure that all third parties respect your personal data and handle it in accordance with the law. We do not allow the third-party service providers mentioned above to use your personal data for their own purposes; we only permit them to process your personal data for specific purposes and in accordance with our instructions.

We share your contact information with third-party vendors for the sole purpose of enabling products to be ordered, processed, customized, and delivered in accordance with your requirements. We will never share your data with any party not involved in our production process. The production process involves analyzing quotes, reviewing artwork, ordering products, customizing products, and delivering products.

Data Storage and Security

All our data is stored on holded.com, Mailchimp, or MailJet. Access is granted only to approved individuals within the company, and access to private data is protected by password encryption and IP address restrictions, which means that, unless authorized, data cannot be accessed or downloaded from outside our secure server. Access to your personal and business account details is restricted solely to approved senior staff.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal and accounting requirements, and in accordance with the laws governing data retention.

We keep your data on file in case you return to place an order or request a quote in the future; this allows us to process any requests quickly and efficiently.

You may request that your data be deleted, removed, changed, or modified at any time by contacting us, and this will be handled with the same professionalism and efficiency with which it was collected. We are here to fulfill your requests, requirements, and needs.

Your Legal Rights

As a European company or individual, the General Data Protection Regulation applies, granting you the following rights under data protection laws (regarding personal data):

• The right to be informed about how we use your personal data
• The right of access, allowing you to request a copy of the personal data we hold about you
• The right to rectification of any inaccurate information
• The right to erasure / deletion / removal / restriction of processing at any time
• The right to data portability in a commonly used, user-friendly format
• The right to object—so simply contact us, and we’re here “at your service” at all times
• Rights to know how we process or use your data

How to contact us regarding privacy and personal data

If you have any questions or wish to exercise any of your rights, please contact us at any time by sending an email to info@textilo.com or by contacting your sales representative.

Changes and amendments to the privacy policy

The GDPR is new, and the ICO is still updating its guidelines on how companies should comply. We’ll keep you informed.

Conclusion

You accept the above privacy and data policy when you request any information or service from us by any means, whether by phone, email, any form of messaging, social media, or messaging service.

You accept and explicitly approve the above policy and fully understand it. If you do not understand it, you may contact us at any time before, during, or after requesting a quote or placing an order via email at info@textilo.com.

ENVIRONMENTAL POLICY

We
Save Energy

We follow a management model that incorporates measures across all processes, including lighting, heating, and cooling systems, as well as the recycling of furniture and decor whenever possible.

We Recycle All Our Materials

Recycling yarn, T-shirts, and defective products is one example of our waste management practices. Additionally, both the cardboard and plastic used in our packaging are recycled.

A Committed Workforce

Internal communication campaigns and specific multimedia training programs are designed to raise employee awareness of sustainable practices, such as optimizing energy consumption, using sustainable transportation, and changing behavioral habits.

State-of-the-art machinery

Our machines feature state-of-the-art technology that ensures maximum effectiveness and efficiency with minimal energy consumption.